At The Family Treatment Service we are always looking for ways to be the best we can be. We welcome all feedback - positive or negative. If you have concerns about our work please tell your clinician or a member of management as soon as possible and we can quickly understand your concerns and try to put things right.

If you are not happy with the response to your concern and / or you want to make a formal complaint you can do so by writing to us at

The Family Treatment Service 39 Church Road SW19 5DQ or email info@thefamilytreatmentservice.com

The complaint should include your name and address, the nature and date of your complaint and how you would like to see it resolved. Alternatively we can send you a standard complaints form to complete. Complaints will be fully investigated and a written response provided to you within 28 days by the investigator. If you remain dissatisfied with the outcome you can appeal and have your complaint reviewed by the Clinic Director. If after this you are still not satisfied you can refer the matter to the Independent Complaints Advisory Service. Full details of our complaints process is included in our Complaints Policy which will be sent to you should you with to make a formal complaint.